Return & Refund Policy

At Lyxa Melbourne, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.

Change of Mind Returns

• We accept returns for change of mind within 14 days of delivery.

• Items must be:

  • Unworn, unused, and in original condition.

  • With all original tags and packaging intact.

• Customers are responsible for return shipping costs unless the item is faulty.

Refunds

• Once your return is received and inspected, we’ll notify you by email.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable (unless the product is faulty).

Exchanges

• We currently do not offer direct exchanges. If you’d like a different size or item, please return your order for a refund and place a new order.

Faulty or Incorrect Items

Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund if your item is faulty, significantly different from the description, or not fit for purpose.

• Please contact us at contact@lyxa-melbourne.com within 7 days of receiving your order if you believe your item is faulty or incorrect.

• We will cover all shipping costs for faulty or incorrect items.

How to Return

1. Email us at contact@lyxa-melbourne.com with your order number and reason for return.

2. We will provide you with return instructions.

3. Pack your items securely and send them back to us.

Questions?

For further assistance, please contact us at contact@lyxa-melbourne.com.

Website: lyxa-melbourne.com