Shipping Policy

At Lyxa Melbourne, we aim to deliver your order as quickly and safely as possible. This Shipping Policy explains how we handle delivery times, costs, and related matters.

Processing Times

• Orders are typically processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed the next business day.

Shipping Options & Delivery Times

We deliver across Australia and offer the following options:

• Standard Shipping: 3–8 business days.

• Express Shipping: 1–3 business days (metro areas).

Delivery times are estimates only and may vary due to courier delays, peak seasons, or external factors beyond our control.

Shipping Costs

• Shipping costs are calculated at checkout based on your order and delivery address.

• Free standard shipping may be offered during promotions or above certain order values (as advertised on our Site).

Tracking Your Order

• Once your order is dispatched, you will receive a confirmation email with a tracking number.

• You can track your parcel through the courier’s website.

International Shipping

• At this stage, Lyxa Melbourne primarily ships within Australia.

• International shipping may be offered in the future, and details will be updated on our Site.

Delays & Liability

• Lyxa Melbourne is not responsible for delays caused by postal services, customs, or unforeseen circumstances.

• Once your parcel is handed over to the courier, risk of loss passes to the customer.

Incorrect Address or Failed Delivery

• Please ensure your shipping details are correct at checkout.

• If a parcel is returned due to an incorrect or incomplete address, re-delivery fees may apply.

Questions?

For any shipping inquiries, please contact us at:
📧 contact@lyxa-melbourne.com
🌐 lyxa-melbourne.com